Frequently Asked Questions
Everything you need to know about your 3INA beauty essentials.
Are 3INA products vegan and cruelty-free?
Yes, 3INA is 100% cruelty-free. We do not test on animals, and the vast majority of our makeup range is vegan-certified, ensuring high-quality pigment without animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your color fix sooner. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 14-day return window for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on makeup items that have been opened or swatched.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Depending on your region, we also offer 'Buy Now, Pay Later' options like Klarna.
How can I find the right shade for my skin tone?
You can use our online Shade Finder tool located on each product page, or contact our customer service team with a photo for a personalized recommendation from our makeup artists.
Do you ship internationally?
Yes, 3INA ships to most countries worldwide. International delivery times vary by location, and any applicable customs duties or taxes are calculated at checkout.